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Cancellation and Debt Recovery Advisor

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One Answer Insurance are looking for a great communicator with a keen eye for detail to join our Cancellation and Debt Recovery team as a Cancellation and Debt Recovery Advisor.

A major element to this role is debt collection; you would be responsible for collecting bad debt on cancelled policies. This role would be ideally suited to an individual experienced in debt-recovery, ideally in insurance, who is able to confidently have difficult conversations regarding debt.

Salary: £20k – £23k pa

Key responsibilities:

  • Debt chase policies where cancellation has been unavoidable
  • Cancel policies when necessary
  • To work all reports within the iPrompt system
  • To deal with a number of diaries within the department including both the cancellation due to non-payment and the debt chase diary, making sure that nothing goes overdue
  • Keep records of correspondence on CDL and produce a weekly report to the Cancellation and Debt Recovery Team Manager to show what has been processed and what has been saved
  • Deliver excellent customer service by responding swiftly to queries and concerns from clients

Essential Requirements:

  • Confident when delivering a difficult message.
  • Able to be pro-active in findings solutions to recover debt
  • Able to manage own work-load
  • Must have a strong personality, a positive outlook and a clear focus on business profitability and saving money.
  • Should be a natural forward planner who critically assesses their own performance, who is credible and comfortable in dealing with various customers types.
  • Excellent communication skills and able to see things from the other person’s point of view.
  • High levels of accuracy when inputting information into the systems
  • Good working knowledge of MS Office 2007 or later, particularly Excel and Word, Internet and email.

Desirable Requirements:

  • Experience in insurance-related debt recovery
  • Experience using CDL